As with server support, workstation support is also one of our popular services. We provide complete hardware and software support for PCs, Laptops and most mobile devices. Our workstation support packages offer an immediate response time; within only a few rings of the telephone, our remote support software will allow us to connect to your workstation within 60 seconds where we can take control and provide assistance.
Unlimited support for a fixed fee
Just like our server support packages, our workstation support packages are fixed fee with the benefit of unlimited support usage. Whether you have a simple problem with Microsoft Outlook that only takes a few minutes to resolve or you pick up a trojan or malware infection that may take hours to remove, you will still only pay one fixed fee at the end of the month.
Using Windows and Office?
With PC and Laptop support we also try to allocate a dedicated set of account managers, but due to
the urgency of most workstation support issues, one of our technicians will normally help with your enquiry immediately. We provide support and assistance for all common software applications such as Microsoft Office Word, Excel, PowerPoint, Access, Publisher and Outlook. We support Windows 2000, XP, Vista, 7 and 8 operating systems.
We offer fixed fee telephone and remote control support packages where we can perform our support remotely, fixed fee onsite support packages where if your problem cannot be resolved remotely we can attend your premises, or fixed fee onsite + parts support packages which cover any faulty part replacement too. This is all on a fixed fee basis per month ensuring you have no surprise bills.
Fully stocked workshop
We repair PCs daily in our workshop and have stock of most common parts. In the event of a hardware problem developing on your workstation, if it cannot be repaired within a few hours, we can offer you a temporary replacement PC to get you up and running until yours is fixed. This is standard cover with our onsite + parts package.
We offer a free onsite survey at your premises, we will inspect your workstations, discuss your support requirements and assess which of our packages would suit your business.
If you have an enquiry or wish to discuss your requirements in detail, please feel free to contact us at your earliest convenience. We can meet at your office or you can pop into ours. We are happy to help and offer our workstation support services throughout Colchester, Clacton, Chelmsford Essex, Ipswich Suffolk and further afield.
Where to next?
+44 (0)1206 59 33 33
